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Case study · Furniture retail · Western Australia
$10M+

The Furniture Gallery

We rebuilt The Furniture Gallery's online store and have run search, maps, paid, social and email for them since. It has done more than $10 million in online revenue in that time, and they have gone from three showrooms to six, with a seventh in progress.

Online revenue onlyNearly four yearsShopify Plus
thefurnituregallery.com.au
The Furniture Gallery online store, desktop
The Furniture Gallery online store on a phone
thefurnituregallery.com.auBuilt and run by Tell Media
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The headline six

Volume up, value up, showrooms up.

All figures are online revenue, rounded, from the client's own store sales data and shared with their permission. Showroom revenue is separate and substantially larger.

$10M+Online revenue since the rebuild
7xFirst month to best month
+97%Average order value, nearly doubled
3xMonthly orders
+30%Year on year, latest year
3 → 6Showrooms, seventh in progress
The charts

The one to lead with is the order value.

We nearly doubled The Furniture Gallery's average order value while tripling monthly order volume. Anyone can buy more traffic. Changing what each order is worth is the harder number.

Online revenue by month · indexed to the first monthNearly four years

Volume and value rising together

1x2x3x4x5x6x7x1x1.5x2xOrder value 1xOrder value ~2xYEAR 1YEAR 2YEAR 3YEAR 4BARS · MONTHLY ONLINE REVENUE, FIRST MONTH = 1xLINE · AVERAGE ORDER VALUE, FIRST MONTH = 1x

Red bars are the months above 5x. The peaks every year are end of financial year and Black Friday. Online revenue only; showroom revenue is separate and larger. Figures are rounded, from the client's own store sales data, and shared with their permission.

Average order valueIndexed to the first month

Nearly doubled

1x1.5x2xLAUNCHTODAY

+97% per order. Changing what each order is worth is the harder number than buying more traffic.

First month vs best monthOnline revenue

7x

1x7xFIRST FULL MONTHBEST MONTH

Online revenue only. Monthly orders tripled over the same journey.

Year on yearLatest year vs the year before

+30%

Still growing at 30% a year, nearly four years in. The latest twelve months did roughly double what the first year did, which is what a program looks like when it compounds instead of spiking once.

Showrooms during the engagementWestern Australia

Three to six, seventh in progress

Filled: showrooms at engagement start. Outlined: opened since. Dashed: in progress.

What we did

Every channel, one team, AI in the production of all of it.

We rebuilt the store and have run the growth program since: search, maps, paid, social, email, video and conversion work, all delivered with AI in the production process. That is the point of the case study, not an aside.

01

The store

A Shopify Plus rebuild designed to sell considered, high-value furniture online.

  • Collection and product pages built around how people shop for a lounge or a dining table
  • Bundles, design consult booking and checkout flow that lift order value
  • Fast on mobile, with feeds into Google Shopping and Meta from day one
  • Conversion rate work every month from real data
Average order value nearly doubled
02

The traffic

Search, maps and paid across every platform the customer uses.

  • SEO and Google / Apple / Bing Maps for six showrooms
  • Google Ads, Meta Ads, Microsoft Ads and ChatGPT Ads
  • Organic social planning and content
  • Seasonal peaks (June, November) planned and funded in advance
Monthly orders tripled
03

The follow-through

Email, video and reporting that turn traffic into repeat revenue.

  • Email marketing flows and campaigns
  • Video production for products, showrooms and campaigns
  • One report across online and showroom performance
  • Weekly working rhythm with the brand team
Showrooms 3 → 6, seventh in progress
Ecommerce website buildSEOGoogle AdsMeta AdsMicrosoft AdsChatGPT AdsGoogle / Apple / Bing MapsOrganic social planning and contentCROEmail marketingVideo productionReporting
Why it worked

Anyone can buy more traffic. Changing what each order is worth is the harder number.

Three things made the difference, and all three are available to any retailer with a showroom and a store.

01

The store was built to sell, not to list

Furniture is a considered purchase. The pages, bundles and booking flow were designed around that decision, which is why order value nearly doubled while volume tripled.

02

Every channel reported into one number

Search, maps, paid, social and email were run by one team against online revenue and order value, not twelve separate reports. Budget moved to whatever was returning.

03

AI in the production of everything

Content, creative, feeds, reporting and testing were produced with AI by a senior marketer, which is how a program this wide runs at a cost a regional retailer can carry.

Run a showroom and a store?The free growth consultation shows what the same program would look like for your business, with the first three changes.
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Questions

About the numbers.

Are these figures real?
Yes. Revenue, order and average order value figures come from the client's own store sales data and are shared with their permission. We round them and leave out dates and exact monthly amounts on this page out of respect for the client. They are online revenue only; showroom revenue is separate and larger.
What does "online revenue" mean here?
Orders placed and paid through the Shopify store. It excludes showroom sales, which are a larger part of the business and not included in any figure on this page.
What did Tell Media actually run?
The ecommerce rebuild, SEO, Google Ads, Meta Ads, Microsoft Ads, ChatGPT Ads, Google, Apple and Bing Maps, organic social planning and content, conversion optimisation, email marketing, video production and reporting, with AI in the production process throughout.
Would this work for a smaller retailer?
The method does: a store built around the buying decision, one team across the channels, and AI doing the production. The scale of the result depends on the market and the range. The free consultation is where we work out what it would look like for you.
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