Reputation marketing that earns reviews, answers every one of them, and puts the proof where buyers and AI engines look: Google, Facebook, your website, your ads and the AI answers that now recommend businesses by their reviews. Built for Australian businesses whose next customer checks the stars first.
Free · no obligation · reply within one business day
We review your reviews, your rating against the competitors who outrank you, your response rate and whether AI engines trust you, then show you the three fastest fixes. Yours to keep.
Rating, review count and recency decide who gets the three spots and the call button.
ChatGPT and AI Overviews read your reviews before they recommend anyone.
Stars in search results, testimonials on the page, reviews in the ad: the last check before the call.
Reputation marketing is the deliberate work of earning reviews, responding to them, protecting your name and then using the proof everywhere a buyer decides: search results, the Google map pack, your website, your ads and, increasingly, the AI answers that recommend one business over another. It is the difference between a reputation you hope for and one you run.
Reviews are no longer a vanity metric. They decide who gets the three spots in the Google map pack, they are the first thing ChatGPT and Google AI Overviews read when someone asks who to use, and they are the last thing a prospect checks before the call. A business with a 4.8 rating, recent reviews and thoughtful replies wins the enquiry over a better operator with a 4.2 and silence. We make sure you are the first one.
"Once they trust and like you, they can't wait to buy from you. Reputation is the part of marketing that closes the sale before the first call."
Rhys Nawodycz · Founder, Tell MediaIf any of these sound familiar, you are losing enquiries at the last step.
Good work, happy customers, and a rating that does not reflect it because nobody asks for reviews at the right moment. The competitor with the system gets the call.
Unanswered reviews tell Google, the AI engines and every reader that nobody is home. A bad review with no reply does twice the damage.
A single incident, a former employee or a fake review sitting at the top of your name search, with nothing positive around it to outweigh it.
Every program is scoped in your free reputation audit, then run on a fixed monthly cadence with reporting on reviews, rating, response time and the enquiries that follow.
A steady flow of genuine reviews, every month.
Nothing bad sits unanswered, and nothing fake stays.
Put the proof where the decision is made.
Rankings and Facebook campaigns took the site from around 1,000 visitors a month to over 8,000, and turned that traffic into listings.
Read the case study
From a handful of enquiries to a booked-out build schedule, on organic search and Google Ads built around the jobs they actually wanted.
Read the case studyMost retainers are built around the agency's process. This one is built around the number you care about.
| Tell Media | Typical agency | |
|---|---|---|
| Reviews | Earned from real customers with a request flow | Bought, or left to chance |
| Responses | Every review answered inside 48 hours in your voice | Owner replies when they remember |
| Where the proof goes | Search results, site, ads and AI answers | Stays on the Google profile |
| What gets reported | Enquiries, calls, cost per lead, weekly | Impressions and activity, monthly PDF |
| Who does the work | A senior marketer who makes the calls, with AI doing the heavy lifting | Account manager relaying to a junior team |
| Contract | Month to month, you keep everything we build | 6 to 12 month lock-in |
| Price | Fixed scope and price agreed in writing in your growth plan | Rate card, scope creep, surprise invoices |
A fixed sequence, so you always know what we are doing and why.
Rating, review velocity, response rate and sentiment against the competitors who outrank you. Profiles claimed and cleaned.
SMS, email and in-person asks at the right moment, team scripts and training, response playbook in place.
Monitoring and replies live, review schema and proof on your site and ads, first testimonials filmed.
Monthly reviews target, response time reporting, enquiries tracked back to the proof that produced them.
One showroom with a quiet Google profile and six locations with an incident to manage are different programs, so we do not quote off a menu. The free reputation audit is where the plan takes shape.
You leave the audit with your benchmark, the three fastest fixes and a clear scope. Whether you run it yourself or with us is your call.
Reviews and proof managed across the search engines, maps, social platforms and AI answer engines where your next customer is deciding.
Google AdsSearch · Shopping · YouTube
MetaFacebook · Instagram
Microsoft AdsBing · Copilot
TikTokTikTok Ads
AppleSearch Ads · Maps
ChatGPTOpenAI ads · AEO
YouTubeVideo
InstagramSocial
FacebookSocial
LinkedInB2B
Google MapsLocal
GeminiAI answers
PerplexityAI answersPlatform names and marks belong to their owners and indicate the channels we work across, not an endorsement or partnership.
"Sometimes it's hard to believe an advertising company is going to come through on their promises. Tell Media has done an awesome job and we are generally now booked out."
Javen N. · CEO, Everlast Pools"Rhys and the team have done amazing work with our website rankings and Facebook campaigns. We went from around 1,000 visitors per month to over 8,000 in a very short time."
A. McGibbon · Morrison Kleeman"In an industry that is heavily regulated it's not easy to set up marketing that actually sells. Tell Media proved we are working with a very creative, forward-thinking team."
Michael V. · CEO, Valley MayfairA senior marketer audits your site, rankings and ads, then walks you through a 90-day plan with costs and expected return. No obligation.